Shipping policy
Your order, delivered with the same care as the rest of your stay.
Where we ship
We currently ship to addresses within the United States only. We don’t ship internationally at this time.
Shipping rates
- Free Shipping on all orders of $50 or more.
- Standard Shipping: $6.90 on orders under $50.
Processing time
Orders are packed and shipped from our Westlake Village, California location within 1–2 business days. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing the next business day.
Delivery time
Once shipped, most orders arrive within 3–5 business days. Delivery times are estimates provided by the carrier and aren’t guaranteed. Occasional delays can happen during peak seasons or severe weather.
Tracking your order
As soon as your order ships, we’ll email you a confirmation with a tracking number so you can follow it to your door.
Address changes
Please double-check your shipping address at checkout. If you need to make a change, email us as soon as possible at support@takerume.com. We can update the address only if your order hasn’t shipped yet.
Lost, damaged or missing packages
If your tracking shows your order as delivered but you can’t find it, or if it arrives damaged, contact us at support@takerume.com within 7 days of the delivery date with your order number (and a photo, for damaged items). Our concierge team will make it right.
Questions?
We’re here to help. Reach us anytime at support@takerume.com.
The rates and the Westlake Village location match what’s now set up in Shopify. Two things in it I chose myself, so check they fit how you work:
- support@takerume.com as the contact email. That’s the address your site’s contact form sends to.
- 7 days to report a lost or damaged package.